- What is your refund policy?
Due to the nature of the business and to ensure the quality of our product, there are NO RETURNS, EXCHANGES ONLY. ABSOLUTELY NO EXCEPTIONS. Items must meet the following guidelines or they will not to be exchanged:
- Items must be shipped back within 7 days of receipt
- Hair must be in tact and unused
- Hair can not be combed, brushed, dyed, cut, washed or altered in any way.
- Must contact for approval code authorizing exchange
- What is your contact info?
Please call us at 1-888-250-8125 or send us an email at firstname.lastname@example.org
- What is the difference between Remy and Virgin hair?
Virgin Hair is human hair that has never been processed or chemically treated. Remy hair is human hair from a single donor in which cuticles are kept intact and hairs are organized facing the same direction from root to tip. This minimizes shedding and knotting.
- How much hair do I need?
Bundles are typically 3.5-4oz each. 12-16oz is generally needed for a full head varying on fullness and length desired.
- How long does it take for my payment to process?
Payments are processed within two business days.